Privacy Policy 2021

Website privacy policy

This website is operated by M3ISD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

who we are;
how and why we collect, store, use and share personal information;
your rights in relation to your personal information; and
how to contact us and supervisory authorities in the event that you have a complaint.

Who we are:

M3ISD (‘we’ or ‘us’) collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

a. Personal information you provide to us

We collect the following personal information that you provide to us:

  • Name
  • Email Address
  • Contact Number
  • RSA ID Number
  • Street and postal address
  • Gender and ethnicity

Some examples of when we collect this information include:

Registering for courses
Certification
Issuing of Statement of Results
Support to compile Portfolios of Evidence
Assessment and Moderation
SETA Requirements

b. Personal information from other source

We may receive information about you from other sources. This information includes:

Highest Qualification
Historic learning results

We will add this information to the information we hold about you for the following purposes:

To meet SETA learning entry requirements
Practical Workplace Learning records

c. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

d. Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

Assistance to compile Portfolios of Evidence
Invoicing and statements
Assessment and Moderation

How we use your personal information

We collect information about our users for the following purposes:

To meet SETA/ AQP, QCTO and DHET Learner Records Management

Who your information may be shared with

We may share your information withlaw enforcement agences in connection with any investigation to help prevent unlawful activity.

We will not share you personal information with any other 3rd parties.

Required personal information

No personal information has to be provided by you to us at any time.

How long your personal information will be kept

We will hold your personal information for the following periods:

Learning records are archived in accordance with SETA and DHET requirements

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

(1). contract;

(2). public task;

(3). legitimate interests;

(a). The legitimate interests relied upon are as follows:

To meet DHET, QCTO and SETA learning record keeping.

Consequence of our use of your personal information

The consequence to you of our use of your personal information is:

We must ensure that data submitted to QA Bodies are correct for reporting purposes.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

All information is protected within a secure Https environment. Furthermore the award wining WordFence and Askimet security software are used to protect all information.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
    require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
    object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

If you would like to exercise any of these rights please:

  • email, call or write to us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
  • let us know the information to which your request relates
  • From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example,
  • unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the privacy policy

This privacy policy was published on 1st December 2020 and last updated on 1st December 2020.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By email, sms and whatsapp messages if opted in by the users to do so.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: support@m3i.co.za

post:

M3iSD
PO Box 15273
Sinoville
Pretoria, 0129.

or

telephone: +27 12 543 2319

Calls will be answered at the following times:

Monday to Saturday: 08:00 to 18:00

We may record calls for quality and training purposes.

Our data protection officer is PIERRE WEPENER.

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